Returns & Exchanges
At ミツカン365, we prioritize your satisfaction and the quality of our food products. Due to the perishable nature of our items, we accept returns only for defective goods or shipping errors reported within 7 days of delivery.
Inspect Your Order
Upon arrival, please immediately check your package for any damage, leakage, or incorrect items that may have occurred during transit.
Contact Customer Support
If an issue is found, email our support team with your order number and clear photographs of the product and packaging in question.
Receive Return Authorization
Our team will review your request and provide a return authorization number along with specific instructions for returning the item if necessary.
Refund Processing
Once we verify the defect or error, we will issue a full refund to your original payment method or send a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing